Shipping policy

Shipping Policy

Last Updated: August 7, 2026

Thank you for shopping with Gammie Noel. Please review this Shipping Policy before placing an order.

This Shipping Policy should be read together with our Terms of Service and Return & Refund Policy.

1. Order Processing

Orders are processed after payment has been successfully authorized.

Unless a different processing period is stated on the applicable product page, at checkout, or in connection with a preorder or special-order product, Gammie Noel will make reasonable efforts to process and ship orders within the timeframe communicated to the customer.

If no specific shipping timeframe is stated, we will ship the order within the period required by applicable law.

Processing time and carrier transit time are separate.

Orders placed on weekends, holidays, or outside normal processing periods may begin processing on the next Business Day.

2. Business Days

For purposes of this Shipping Policy, “Business Days” generally means Monday through Friday, excluding U.S. federal holidays and days on which Gammie Noel's operations are closed because of circumstances outside our reasonable control.

When a processing period is stated in Business Days, weekends and applicable holidays are not included in the calculation.

3. When an Order Is Considered Shipped

The creation of a shipping label does not necessarily mean that an order has shipped.

For purposes of this Shipping Policy, an order is generally considered shipped when it has been tendered or transferred to the applicable shipping carrier for delivery.

Carrier tracking may take additional time to show the first acceptance or transit scan.

4. Processing Time vs. Transit Time

Processing time is the time required for Gammie Noel to prepare an order for shipment.

Transit time is the time between the carrier receiving the shipment and delivery to the customer.

Any carrier transit estimate displayed at checkout generally begins after processing is complete and the carrier receives the package.

For example, selecting a shipping service described as “2-Day” does not necessarily mean that the order will arrive two calendar days after the order is placed. Unless expressly stated otherwise, the carrier's estimated transit period begins after processing and carrier acceptance.

5. Shipping Methods & Rates

Available shipping methods and applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping rates may depend on:

Delivery destination;
Package weight or dimensions;
Shipping method;
Carrier rates;
Order value; and
Applicable shipping promotions.

The shipping charge displayed and accepted at checkout will generally apply unless an obvious technical, pricing, address, or checkout error occurred.

If an error materially affects an order, we will handle the matter in accordance with our Terms of Service and applicable law.

6. Estimated Delivery Dates

Processing, shipping, and delivery estimates are estimates unless Gammie Noel expressly states that a particular date is guaranteed.

Actual delivery times may be affected by circumstances outside our reasonable control, including:

Carrier delays;
Severe weather;
Natural disasters;
Transportation disruptions;
Holiday shipping volumes;
Government actions;
Public emergencies;
Labor disruptions;
Incorrect or incomplete addresses;
Customs processing; or
Other comparable circumstances.

Nothing in this section eliminates obligations or customer remedies required by applicable law.

7. Delayed Shipment

If we determine that we cannot ship an order within a shipping period we represented to you, we will handle the delay in accordance with applicable law.

Where required, this may include contacting you regarding the delay, providing a revised shipping estimate, requesting your consent to continue waiting, or providing you with the opportunity to cancel the affected order and receive an appropriate refund.

If you do not consent to a delay when applicable law requires your consent, the affected order will be handled as required by law.

Nothing in this Shipping Policy permits Gammie Noel to retain payment for merchandise that applicable law requires us to refund because of a shipping delay or cancellation.

8. Tracking Information

When tracking information is available, it may be sent to the email address or other contact information associated with your order.

Please allow reasonable time for tracking systems to update.

A shipping-label notification does not necessarily mean the carrier has physically received the package.

If tracking does not update within a reasonable period after you receive a shipment notification, contact rhonda@gm-noel.com.

9. Customer Responsibility for Shipping Information

Customers are responsible for reviewing shipping information before submitting an order.

Please verify:

Recipient name;
Street address;
Apartment, suite, or unit number;
City;
State;
ZIP or postal code; and
Any other requested delivery information.

If you discover an error after placing your order, contact rhonda@gm-noel.com immediately.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be corrected once processing or fulfillment has begun.

10. Address Changes After Ordering

An address-change request is not effective until Gammie Noel confirms that the change was successfully made.

If an order has already been transferred to the carrier, we may be unable to modify the delivery address.

A carrier may independently offer package interception, forwarding, or redirection. Such services are subject to carrier availability and policies.

Where permitted by law, additional carrier charges resulting from a customer-requested address correction, interception, or redirection may be the customer's responsibility.

We will not impose such charges when the correction is necessary because of an error by Gammie Noel.

11. Incorrect or Incomplete Addresses

If a package cannot be delivered because the customer supplied an incorrect or incomplete shipping address, it may be returned to Gammie Noel.

If we receive the package back, we will contact the customer regarding available options.

If the customer requests reshipment, the customer may be responsible for the actual or applicable carrier cost of reshipping the package, where permitted by law.

Original shipping charges and carrier return charges may affect an otherwise applicable refund as described in our Return & Refund Policy.

This section does not apply where the delivery problem resulted from an error by Gammie Noel.

12. Refused, Unclaimed & Undeliverable Packages

If an order is returned because:

Delivery was refused;
The package was not claimed or collected;
Delivery attempts were unsuccessful because of circumstances attributable to the recipient; or
The shipping information supplied by the customer was incomplete or incorrect,

we will review the circumstances and contact the customer regarding available options.

If reshipment is requested, applicable carrier shipping costs may apply.

Where permitted by law, actual carrier costs resulting from the failed delivery may be deducted from an otherwise applicable refund.

This section does not apply where Gammie Noel caused the delivery failure or applicable law requires a different result.

13. Expedited Shipping

When expedited shipping is available, the quoted shipping speed generally refers to the carrier's estimated transit time after the package has been processed and transferred to the carrier, unless expressly stated otherwise.

For example, a carrier service described as “2-Day” generally refers to approximately two qualifying carrier transit days after carrier acceptance—not two days from the time the customer places the order.

Processing time still applies unless the checkout page or product listing expressly states otherwise.

Carrier delivery commitments may also be subject to the carrier's terms, service areas, holidays, disruptions, and other limitations.

If Gammie Noel expressly guarantees a delivery date or shipping timeframe, that representation will be honored subject to applicable law.

14. Packages Marked Delivered but Not Received

If carrier tracking indicates that your package was delivered but you cannot locate it, contact the carrier and rhonda@gm-noel.com promptly.

Before reporting the package missing, please reasonably check:

The shipping address on your order;
Areas around the delivery location;
Household members;
Neighbors, where appropriate;
Front desks or reception areas;
Mailrooms;
Leasing or management offices; and
Any delivery photograph or other information provided by the carrier.

We may reasonably request your cooperation with an investigation.

This may include confirming your address, providing relevant information, communicating with the carrier, or completing reasonable documentation requested in connection with a carrier claim.

A carrier's “delivered” scan does not automatically establish that the customer personally received the package, nor does it automatically determine the outcome of every claim.

Gammie Noel will consider available tracking information, carrier records, delivery evidence, customer communications, carrier findings, and other relevant circumstances.

Nothing in this section eliminates customer rights or remedies provided by applicable law.

15. Packages Lost in Transit

If tracking does not show delivery and a package appears to be lost while in transit, contact rhonda@gm-noel.com.

We may initiate or assist with a carrier investigation or claim.

Carriers may require a package to remain without tracking movement for a specified period before officially declaring it lost.

We may therefore need to allow the carrier's reasonable investigation period to pass before determining the appropriate resolution.

If an order is determined to have been lost before delivery, Gammie Noel will provide an appropriate resolution consistent with the circumstances and applicable law.

We do not treat the transfer of a package to a carrier as automatically eliminating every responsibility Gammie Noel may have to the customer.

16. Damaged Shipments

Please inspect merchandise promptly after delivery.

If merchandise arrives damaged, contact rhonda@gm-noel.com within 7 days of delivery whenever reasonably possible.

Please provide:

Your order number;
A description of the damage;
Clear photographs of the merchandise;
Photographs of the shipping packaging; and
Any other information reasonably necessary to evaluate the claim.

Please retain the merchandise and packaging while the matter is being reviewed.

We may need these materials for a carrier claim or investigation.

Damaged merchandise will be handled according to our Return & Refund Policy and applicable law.

The requested 7-day notification period does not eliminate rights or remedies that cannot legally be restricted.

17. Suspected Package Theft

If carrier records indicate delivery and you believe the package was stolen after delivery, contact rhonda@gm-noel.com promptly.

Depending on the circumstances, we may ask you to cooperate with a carrier investigation or provide reasonable documentation regarding the claim.

We may also recommend contacting the carrier or appropriate local authorities where appropriate.

Each claim will be reviewed based on the available information.

Nothing in this section limits rights or remedies available under applicable law.

18. Preorders & Backorders

Products identified as preorder, backorder, made-to-order, or otherwise subject to delayed availability may have processing and shipping periods different from standard merchandise.

When applicable, the product page, checkout process, order communication, or other applicable disclosure will provide an estimated shipping or availability period.

Any stated estimate is subject to applicable law regarding shipping promises and delays.

If a preorder or backorder is delayed beyond an applicable promised shipping period, we will provide any notices, cancellation options, consent requests, or refunds required by applicable law.

Ordering an item identified as a preorder or backorder constitutes acknowledgment of the disclosed expected shipping period, but does not waive any legal rights regarding delayed or undelivered merchandise.

19. Multiple Shipments

An order may occasionally be divided into multiple shipments.

If this occurs, separate tracking numbers may be provided.

Receiving one package does not necessarily mean that every item in the order was contained in that shipment.

Please review your shipping notifications before reporting an item missing.

20. Holiday & High-Volume Periods

Processing and carrier transit may take longer during:

Holidays;
Major sales;
Promotional events;
Product launches;
Severe weather; or
Periods of unusually high order or carrier volume.

We encourage customers who need merchandise for a particular event or date to order early.

High-volume periods do not eliminate Gammie Noel's obligations regarding represented shipping times or applicable consumer law.

21. Shipping Promotions

Gammie Noel may occasionally offer free or discounted shipping.

Shipping promotions may be subject to disclosed conditions such as:

Minimum purchase amounts;
Eligible products;
Geographic restrictions;
Specified shipping methods; or
Promotional dates.

Unless otherwise stated, shipping promotions have no cash value and cannot be retroactively applied to completed purchases.

Any material restrictions or conditions applicable to a shipping promotion will be disclosed with the promotion.

22. International Shipping

If Gammie Noel offers international shipping, available international destinations and shipping methods will generally be displayed at checkout.

International orders may be subject to:

Customs processing;
Import duties;
Taxes;
Brokerage charges;
Government fees; or
Other destination-country requirements.

Where applicable, responsibility for duties, taxes, or import charges will be disclosed during checkout or otherwise communicated as required by applicable law.

International delivery estimates may be affected by customs processing and circumstances outside Gammie Noel's reasonable control.

Customers are responsible for providing information reasonably required for lawful international delivery.

If an international package is refused, unclaimed, or returned because of circumstances attributable to the recipient, applicable actual carrier, customs, return, or reshipping costs may affect an otherwise available refund where permitted by law.

Nothing in this section overrides mandatory consumer protections or applicable customs, tax, or import laws.

23. Returns & Return Shipping

Our Return & Refund Policy governs:

The 14-day return period;
Return eligibility;
Return authorization;
Return shipping;
Exchanges;
Final Sale merchandise;
Damaged or incorrect merchandise; and
Refund processing.

Unless merchandise arrived damaged, defective, incorrect, or Gammie Noel otherwise agrees to cover the return, customers are generally responsible for return shipping as provided in our Return & Refund Policy.

24. Order Cancellations

If you need to cancel an order, contact rhonda@gm-noel.com as soon as possible.

We cannot guarantee cancellation after processing or fulfillment has begun.

If an order has already shipped, it generally must be handled under our Return & Refund Policy when eligible.

This provision does not restrict cancellation rights that applicable law requires us to provide.

25. Events Outside Our Reasonable Control

Events outside our reasonable control may affect processing or delivery.

Examples include:

Severe weather;
Natural disasters;
Fires or floods;
Carrier disruptions;
Major transportation interruptions;
Widespread power or internet outages;
Labor disruptions;
Government actions;
Public emergencies; or
Comparable unforeseen events.

We may reasonably adjust estimated processing or delivery periods in response to such circumstances.

However, this section does not eliminate Gammie Noel's obligations to provide delay notices, cancellation options, refunds, or other remedies when required by applicable law.

26. Policy Priority

This Shipping Policy governs matters specifically concerning processing, shipment, tracking, and delivery.

The Gammie Noel Return & Refund Policy governs returns, exchanges, return shipping, damaged merchandise, Final Sale merchandise, and refunds.

Our Terms of Service provides the general terms governing purchases and use of our website.

If an unintended inconsistency exists between these policies, the policy that most specifically addresses the particular issue will generally control, unless applicable law requires otherwise.

27. Consumer Rights

Nothing in this Shipping Policy is intended to waive, eliminate, or restrict rights or remedies that cannot legally be waived, eliminated, or restricted.

If applicable federal, state, or other governing law provides a customer with greater protection than a provision of this Shipping Policy, the applicable legal requirement will control.

28. Changes to This Shipping Policy

Gammie Noel may update this Shipping Policy periodically to reflect changes to our shipping practices, carriers, services, business operations, or legal obligations.

The current version will be posted on our website with an updated Last Updated date.

Changes will apply prospectively to the extent required by applicable law.

29. Contact Information

Questions regarding shipping, tracking, or delivery may be sent to:

Gammie Noel
Email: rhonda@gm-noel.com
Website: www.gm-noel.com

When contacting us about an existing order, please include your order number so we can locate the transaction and assist you efficiently.