Return & Refund Policy

At Gammie Noel, we want you to love your purchase. If something isn’t quite right, we’re happy to help. Please review our Return & Refund Policy before requesting a return.

14-Day Return Policy

We accept eligible returns requested within 14 days of delivery.

For purposes of this policy, the delivery date is the date the shipping carrier's tracking information shows that the order was delivered to the shipping address provided at checkout.

To start a return, you must contact us at rhonda@gm-noel.com within the 14-day return period. Please include your order number, item(s) you wish to return, and reason for the return.

Returns must be approved before being sent back to us. Please do not send merchandise back without first receiving return instructions from Gammie Noel.

Once your return is approved, the return package must be shipped within 7 calendar days of approval. Returns shipped after this period may be declined unless otherwise required by applicable law.

Return Eligibility

To qualify for a return, merchandise must be:

• Unworn, unused, and unwashed

• In its original condition

• Free from stains, odors, pet hair, makeup, deodorant, perfume, or other signs of wear or use

• Returned with all original tags attached, when applicable

• Returned with original packaging, when applicable

Gammie Noel reserves the right to inspect all returned merchandise.

If an item is returned in a condition that does not meet these requirements, we may deny the refund and notify you by email.

We reserve the right to refuse returns that show signs of wear, washing, alteration, misuse, damage caused after delivery, or other conditions inconsistent with the item being returned in its original condition.

These provisions do not limit any rights or remedies that cannot legally be excluded under applicable consumer-protection law.

Non-Returnable & Final Sale Items

Certain items are not eligible for ordinary returns or exchanges, including:

• Gift cards

• Personalized or custom-made products

• Items clearly marked “Final Sale” at the time of purchase

• Clearance merchandise designated as Final Sale

• Personal care or hygiene-sensitive products, when applicable

A Final Sale designation does not eliminate any rights you may have if merchandise arrives damaged, defective, incorrect, or where a return or remedy is otherwise required by applicable law.

If you are unsure whether an item is returnable, please contact rhonda@gm-noel.com before purchasing.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, or incorrect, please contact rhonda@gm-noel.com within 7 days of delivery whenever reasonably possible.

Please provide:

• Your order number

• A description of the problem

• Clear photographs of the item

• Photographs of the shipping packaging, if the item was damaged during delivery

We will review the information and determine the appropriate resolution, which may include a replacement, exchange, refund, or other remedy as appropriate.

The 7-day notification request does not limit any rights or remedies that cannot legally be limited under applicable law.

Exchanges

If you need a different size, color, or eligible item, please contact us at rhonda@gm-noel.com.

Exchanges are subject to product availability and approval.

We cannot guarantee that a requested replacement size, color, or product will remain available while your return is in transit.

If a direct exchange is unavailable, you may return the eligible item according to this policy and place a new order.

Return Shipping

Unless an item arrived damaged, defective, incorrect, or we otherwise agree to cover the return, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless the return resulted from an error by Gammie Noel or a refund of those charges is otherwise required by applicable law.

We strongly recommend using a trackable shipping service and retaining your shipping receipt and tracking information until your return has been processed.

Gammie Noel is not responsible for return packages lost or damaged while being shipped back to us when the customer is responsible for arranging the return shipment, except where applicable law provides otherwise.

Refused, Unclaimed & Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to Gammie Noel because:

• The customer provided an incorrect or incomplete address

• The package was refused

• The package was not claimed or collected

• Delivery could not be completed because of circumstances attributable to the recipient

we will contact you regarding the available options.

Where permitted by law, original shipping costs and any additional carrier charges incurred because of the failed delivery may be deducted from an otherwise applicable refund.

If you would like the order reshipped, additional shipping charges may apply.

This section does not apply when the failed delivery resulted from an error by Gammie Noel or where applicable law requires a different remedy.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please contact the shipping carrier and rhonda@gm-noel.com as soon as possible.

We may assist with available carrier information or a carrier investigation. A carrier's “delivered” scan does not automatically determine the outcome of every claim, and each situation may be reviewed based on the available tracking, delivery information, and applicable law.

Gammie Noel reserves the right to request reasonable information needed to investigate a missing-package claim.

Promotional Items, Bundles & Free Gifts

Returns involving promotional offers, bundles, “buy one, get one” promotions, free gifts, or similar discounts may affect the amount of your refund.

If a promotion required purchasing multiple products to receive a discount or free item, returning only part of the qualifying purchase may cause the remaining items to be recalculated at their regular or otherwise applicable promotional price.

If a free gift was provided as part of a qualifying purchase, we may require the gift to be returned with the qualifying merchandise. If permitted by law and clearly disclosed as part of the promotion, failure to return the promotional item may affect the refund amount.

Refund calculations will not exceed the amount actually paid for the returned merchandise.

Refunds

Once we receive your return, we will inspect the merchandise and notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase unless another method is required by applicable law.

Please allow 5–10 business days after we process your refund for it to appear in your account. Processing times are determined by your bank, card issuer, or payment provider and may vary.

Shipping charges and other non-refundable charges will not be included in the refund except where stated in this policy or required by applicable law.

Chargebacks & Payment Disputes

If you have a problem with an order, we encourage you to contact us first at rhonda@gm-noel.com so we have an opportunity to resolve the issue.

Nothing in this policy prevents you from exercising any lawful rights available through your bank, credit card issuer, payment provider, or applicable consumer-protection laws.

If a payment dispute or chargeback is opened, Gammie Noel reserves the right to provide relevant transaction information to the applicable bank or payment provider, including order records, tracking and delivery information, return records, customer communications, and other documentation reasonably related to the transaction.

Order Cancellations & Changes

If you need to cancel or change an order, please contact us as soon as possible at rhonda@gm-noel.com.

We cannot guarantee that an order can be changed or canceled once it has entered processing, fulfillment, or shipping.

If the order has already shipped, it will generally need to be handled according to this Return & Refund Policy.

Abuse of the Return Policy

Gammie Noel reserves the right, to the extent permitted by law, to refuse returns or restrict future return privileges where there is reasonable evidence of return fraud, repeated abuse of this policy, alteration of merchandise, intentional damage, or other fraudulent activity.

We will not deny legitimate consumer rights solely because a customer has previously made a return.

Consumer Rights

This policy is intended to establish Gammie Noel's standard return and refund procedures. It does not exclude, restrict, or waive any consumer rights or remedies that cannot legally be excluded, restricted, or waived.

If applicable law provides you with rights that are more favorable than a provision of this policy, those legal rights will apply.

Questions?

If you have questions about a return, refund, damaged item, exchange, or order, please contact:

Gammie Noel
Email: rhonda@gm-noel.com
Website: www.gm-noel.com

We appreciate your business and thank you for shopping with Gammie Noel.

Last updated: August 7, 2026